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2018/07/23 By Tess Leave a Comment

Choosing the Best Social Media for Your Business

best social media

This is a blog post by Mark Thomson

Every webmaster, entrepreneur, or small business owner understand the difficulty of the following question: “How do I create a stable source of traffic that will support my business?”

You must be looking not just for traffic, but for targeted traffic. There’s no point in paying your time, attention, and money to reach people that don’t really care about your offer.

That is exactly why every business must choose its own, unique distribution platform. You must choose it yourself, and you must choose it wisely.

If social media networks are so popular at the moment, it would be a shame not to take advantage of their potential.

That’s exactly why I’ve prepared several questions that should help you establish whether you’ll go for LinkedIn, Twitter, Facebook, Instagram, Snapchat, or for whatever social network that exists and guests active and targeted prospects. Pay attention to some of the characteristics of each of these social networks and see if the presented information helps you with the choice.

1. What Do You Want to Achieve?

First off, you must ask yourself what you want to achieve with your social media promotion. For example, some brands want to improve their brand’s awareness and reputation by creating a big buzz in the national/international marketplace. Other brands make buzzes around their newly launched products, so their aim is different – not to improve awareness but to sell.

What do you want to achieve with your social media marketing?

Find the answer to that question then start deciding whether it is Facebook, Instagram, Pinterest that you want to approach. Or, it can be all the other networks – it’s up to you.

2. Who is Your Target Audience?

Who are your customers? Can you define them properly? Are they from this country, from another country…or perhaps…are they a global audience?

Males? Females? Both?

What about their lifestyle, knowledge, skills, talents, hobbies, feelings, thoughts, dreams?

What do they want and need? What are their most pressing problems?

When you have a great understanding of your target audience, you’re ready to make a wise decision concerning the social channel you choose. That’s because when you have a good understanding of your future customers, you will know where they spend their time at!

3. What Media Type Does Your Audience Prefer?

How does your target audience consume content online?

Do they prefer articles, videos, or podcasts? Do they love infographics and graphics or they’re not even noticing it?

If you’re selling to a younger demographic, don’t expect them to read long texts. Most millennials crave to be consistently stimulated, so you must take care of their needs if you want them to pay attention.

“Depending on what type of content your audience prefers, you should choose one or more social networks that favor that type of content. For example, if you start promoting on Instagram, you should start preparing your visual content. If you go for Twitter, text content is all you need (but visual is highly appreciated too).” – Bill Johnson, Marketing Manager at Assignment Masters.

Generally, you can use all types of media on almost all the popular social networks. However, you still need to match the network’s style with your media content’s type for the equation to result in positive outcomes.

A Few Characteristics of A Few Social Networks

LinkedIn

  • LinkedIn is a social network which was conceived and designed for professionals
  • 44% female, 56% male
  • The average age of the most active users: 30-64 years ‘old
  • This is the perfect channel that helps you approach true professionals
  •  Great for B2B marketing, in fact, it’s mostly B2B marketing
  • Great for recruiting highly skilled and passionate individuals.

Twitter

  • Twitter has proved to be one of the most effective platforms for businesses, agencies and freelancers when it comes to SMM
  • 36% of young internet users (from 18 to 29) are regular twitter audience
  • Although the majority of Twitter user may be identified as “young”, this social network covers every bit of the persona spectrum, which makes it an extremely versatile tool for promoting you services.
  • The greatest pro of of a Twitter is it’s globalism. Twitter’s overwhelming popularity reaches far, far beyond the USA and turns it into the social media platform well worth investing into while developing business in any part of the world.

Facebook

  • The average age of the most active users: 25-34
  • 53% females, 47% males
  • Facebook connects people, and it is the “go-to” place when you want to find people, just like Google is the place to go when you want to find information.
  • An amazing advertising platform that allows you to target almost every person in the world.
  • Great live streaming opportunity
  • eCommerce integrations

Instagram

  • Owned by Facebook.
  • It is about visual content – beautiful images and short delightful videos.
  • It includes Stories (a popular feature), video, and direct messaging.
  • 49% female, 51% male.
  • Instagram is the best channel to display/illustrate your product in a visual way.

Snapchat

  • 60% of all Snapchat’s users are under 25 years of age
  •  The average age of the most active users: 18-24 years ‘old
  • Lifetime span of 24 hours – makes the network exciting to youth
  • You can reach a young demographic with a lot of passion and interest for opportunities
  • Awesome advertising platform
  • Perfect channel for creating a sense of urgency
  • Includes direct messaging, video messaging, and audio messaging

Takeaways

Choosing the best social media channel for your freelance business is easier than you think. Use both your reasoning and intuition and have confidence that it will work. If the social media that you chose is not working well, you should try to make it work. However, if you see that you get better results in other places, then start spending your time wisely!

Bio:

Mark Thomson is a freelance writer and an online entrepreneur with a passion for writing on topics related to internet marketing and online business development. Mark enjoys sharing experience and speculations with wide audience through blogging.

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2018/05/28 By Tess 1 Comment

Advancing Your Freelance Career

freelance career

For those of you who are not just beginning your journey as a freelance translator, I wanted to share a plug for the online course “Advancing your freelance career”. Next session starts in September.

This course is ran by the UK Institute of Translation and Interpreting. Please check the ITI website for up-to-date details.

Advancing your Freelance Translation Career

Advancing your Freelance Translation Career is aimed at translators who have been freelancing for some time and want to focus on finding premium work with high-quality agencies and direct clients.

Discover how to identify your differences to give you a competitive advantage. Define your ideal client base and learn how to fine tune your sales techniques. Uncover new ways to build and maintain customer relationships. Having learnt the theory from the experts, you will then go on to test your ability in a live situation, being given the opportunity to pitch yourself directly to an actual client.

Tutors and Schedule

The tutor dates and times are as follows: (Please check the ITI website for up-to-date details)

Judy Jenner – Friday 14 September 2018 4 pm and Friday 21 September 2018 4 pm (GMT)
Tess Whitty – Friday 28 September 2018 3 pm and Monday 8 October 2018 3 pm (GMT)
Doug Lawrence – Friday 12 October 2018 2 pm and Friday 19 October 2018 2 pm (GMT)
Sara Freitas – Friday 2 November 2018 1 pm and Friday 16 November 2018 1 pm (GMT)
Client – TBA

All webinars are recorded, so if you can’t attend a session you will be emailed a link to the recording, which you can listen to at your convenience.

Tutors

The ITI website has more information about individual tutors.

Course Content

Judy will cover:

  • Think of yourself as a customer
  • Defining your services
  • Contributing value and solving customer problems
  • Think of yourself as an entrepreneur
  • Your strengths and weaknesses
  • Finding your competitive advantage

Tess will cover:

  • How to analyse your current client base
  • Defining your ideal client and creating a customer avatar
  • How to find your ideal clients
  • How to develop a mutually beneficial relationship
  • Using your current client base for referrals and recommendations
  • Creating a customer database with valuable information
  • How to follow up regularly, asking for feedback and grow your business

Doug will cover:

  • Asking and answering the right questions
  • Adopting sales techniques that work for you
  • Winning the type of clients and work you want
  • Winning more work from existing clients
  • Creating an international online presence

Sara will cover:

  • Busting myths about business networking
  • What networking is and is not
  • Basic networking tools
  • Networking events
  • A system for managing your contacts
  • Nurturing relationships with current clients

Cost

The course costs £299 for ITI members and £399 for Non Members. Please check the ITI website for up to date details.

Book a Course/Training

To book please complete the ITI application form and email to Ann Brooks on professionaldevelopment@iti.org.uk

Any questions please contact Ann Brooks, Professional Development Officer.

Course Languages

This course is delivered in English. All participants will receive the course notes as a PDF.

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2018/04/30 By Tess Leave a Comment

Direct Client Marketing, Specializing, Educating Clients and Much More…

direct client marketing

There are so many topics in marketing to read about, share and discuss. I wanted to share some of my favorite blog posts or podcast episodes, that deal with hot topics for freelance translators.

Podcast Episodes

If you’re not listening to Speaking of Translation, with Corinne McKay and Eve Bodeux, you are missing out on some good content. I especially like their episode “The Basics of Direct Client Marketing”. It has some sound advice on direct client marketing. I particularly like their down-to-earth attitude. For example, “you don’t need 10 new direct clients, you only need enough work to pay your bills and reach your target income”. Listen to it here: https://speakingoftranslation.com/2017/11/30/the-basics-of-direct-client-marketing/

Related to direct client marketing is Ed Gandia’s episode on how to start prospecting for clients. He gives us 5 tips to start prospecting from scratch, starting with your own network, then moving on to writing warm emails, and sneaky ways to follow up. Listen to it here: http://b2blauncher.com/episode149/

Blog Posts

The Freelancery has many great blog posts that are relevant for freelance translators. I particularly want to point out this one about specializing. It gives you great tips on where to start when picking a specialization. Read it here: http://thefreelancery.com/the-most-lucrative-ways-to-specialize/

Diana Marinova is a freelance coach and marketing consultant. She has a treasure trove of blog posts with marketing tips for freelancers. Here are some of my recommendations:

How to educate your clients that they get what they pay for: https://www.dianamarinova.com/educating-freelance-clients-they-get-what-they-pay-for/

Another post relates to my recent inbound marketing webinar and workshop. Some of my students have asked about what to do on LinkedIn to attract clients. This article is about how to craft LinkedIn updates that attract clients. Read it here: https://www.dianamarinova.com/crafting-linkedin-updates-improve-freelancer-marketing/

When it comes to attracting direct clients, she also has a great article on what to focus on when first approaching a new client. Hint, it is not to get hired. Read all about it here: https://www.dianamarinova.com/your-goal-when-first-approaching-a-client/

I hope you enjoyed these tips. Is there anything in particular you would like me to bring up next time, either in a blog post or podcast episode? Please share by emailing me or by commenting below.

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2018/03/26 By Tess Leave a Comment

Inbound vs. Content Marketing for Translators

inbound marketing

There is no way to get around it, marketing is a vital part of your freelance translation business. However, one aspect of marketing can make finding clients a little bit easier. I am talking about inbound marketing, or how to attract clients to you. But what is inbound marketing? There is a misconception that inbound marketing starts and ends with content. This article is explaining the difference between the two, and why it matters for freelance translators.

What is Inbound Marketing?

Brian Halligan, a former HubSpot CEO, is credited with creating the term ‘inbound marketing.’ Though synonymous with the concept of ‘permission marketing’ coined by Seth Godin in 1999, the former term is by far the most popular. While outbound marketing plays the part of active hunter, launching themselves after potential customers, trying to catch their attention with in-your-face advertisements, cold-calling, and direct response campaigns, inbound marketers play the part of ambush predators. They create awareness and wait for customers to find them.

In short, inbound marketing is the set of methods and technologies that helps a company find leads, capture public interest, drive purchases, and organically increases traffic. Content marketing is just one tool in the inbound marketer’s toolbox.

The Goals and Tools of Inbound Marketing

To be great at inbound marketing, your translation business must also succeed at:

  • Capturing Contact Information: This involves collecting contact information for potential customers via website tracking tools or web-based forms. For example, a Swedish/French/Spanish translator may offer customers a free quote in return for their e-mail or phone number. Many sites also offer potential clients discounts or free content to secure this information.
  • Placing Calls-to-Action: You must be selective about where and how you structure your calls-to-action. Do not make your ‘Get Your Translation Quote’ buttons obtrusive or distracting or turn your blogs into poorly-written advertisements.
  • E-mail Marketing: While content marketing is great for building awareness of your translation services, it is not well-suited for turning leads into sales. E-mail allows you to personalize your message in a way that guides clients further down the sales funnel. If done well, these targeted e-mails can turn a curious reader into an avid buyer.
  • Search Engine Optimization: People rarely venture beyond the first page or two in Google search. This means lost business for any translator not in the ‘Goldilocks’ zone. If your translation firm can’t afford to hire an SEO professional, do everything you can to learn about how search engines and indexing work. Just a few simple steps can be enough.I have created a checklist with the most important things to consider for an optimized website that attracts clients.

  • Social Media Marketing: People love social media. Companies SHOULD love social media. It offers business people, such as translators, a new way to connect with their customers. Use your company’s social media pages to not only highlight your services but to bring a touch of humanity to your business.

What is Content Marketing?

Content marketing is the use of content, such as blogs or white papers, to market your services. While most commonly associated with the internet, content marketers also make use of physical items, like brochures and newspaper articles, to drive sales.

Here are some examples of content marketing in action:

  • A Swedish/French/Spanish translator posts a series of articles answering the most frequent questions about the life and culture of their country. This helps attract people curious about the culture of the country.
  • A new Spanish-to-English translator produces a well-researched white paper promoting the importance of offering Spanish translations of business websites. The empirical evidence contained, especially when coupled with an e-mail campaign, may help push uncertain customers over the fence.
  • An experienced Spanish translator that works in an industry oversaturated by low-cost translation agencies, posts a long-form article outlining the advantages a small freelance company offers over a larger agency. This may help customers debating between a large agency and a freelancer select the latter.

The Tools of Content Marketing

Well-written, well-optimized content is a wonderful way to build a reputation for your translation company. By making good use of keywords, and answering questions your clients care about, you shoot to the top of their reference list. Tools used by content marketers include:

  • Blogging: A blog is a page, typically run by an individual, that is typically filled with posts written in a conversational style. Due to their low price, and overall effectiveness, blogs are one of the most popular content types. But, they’re rather pointless if they are unactionable or poorly-written. To get some ideas for how a blog for your translation company might look, please visit http://foxdocs.biz/BetweenTranslations.
  • Case Studies: Case studies examine a scenario to provide readers with knowledge and actionable information. In the content marketing world, these often detail customer success stories and outline the benefits your firm provided. Case studies are a great way to show-off your firm’s unique strengths and abilities.
  • eBooks: eBooks are a type of digital book formatted to be read from a desktop, tablet, or e-reader. Content marketers often offer e-books in exchange for contact information. These informative books are often sourced out to reputable freelance writers. To see a translator making good use of eBooks in her content marketing, please visit http://oldwebsite.becoltest.com.

To learn more about content marketing and its tools, please click here.

Conclusion

Content may be essential to inbound marketing, but it cannot replicate the results of a comprehensive inbound marketing plan on its own. If you’re a translator hoping to make the most of inbound or content marketing, stay tuned for an upcoming free webinar.

In the meantime, don’t forget to get the free checklist with 18 easy steps to an optimized website for inbound marketing. Click below to download it now.

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2018/03/15 By Tess 1 Comment

Marketing and GDPR for freelancers – special timely guest post

This is a guest blog post by Jo Rourke.

GDPR

GDPR (or the General Data Protection Regulation, to use its full title) is everywhere you look at the moment. And understandably so. It’s a big change. But is it as scary as everyone keeps saying? I get it. On the surface, marketing & GDPR don’t seem obvious BFFs.

I decided that if I was wondering about how to balance marketing and GDPR, lots of other entrepreneurs would be too. I talk  rather a lot about value. Specifically, about the value you provide to your clients. As you know, I believe your content is a way to provide value long before your clients get cosy on your customer list.

Through my research, I’ve realised that GDPR is also related to value. How? Well, naturally, the data you hold on your clients is incredibly valuable – both to you, and to them.

Complying with GDPR is the perfect opportunity for you to demonstrate how much you value your contacts’ data – by acting responsibly and taking care of it appropriately.

Never one to miss out on an opportunity to show my clients how much I love them (and their data), and to share knowledge where I can, I’ve declared March as “Marketing and GDPR Month”. This month I’ll be challenging myself to become GDPR compliant way ahead of the May 25th deadline.

I’ll be blogging my progress and, because it’s such an important topic, I’m pairing up with Rory Campbell from Forde Campbell, a commercial law firm specialising in IT, tech law, and the internet, for tech companies and start ups.

Together, we’ll be busting some myths, helping you incorporate GDPR compliance into your content and generally reassuring you that marketing and GDPR can go hand-in-hand.

GDPR explained

But first, some housekeeping. Before we can figure out how to align our marketing with GDPR compliance, we first need to understand exactly what it is. I’m not a lawyer, so I thought I’d call in a tame expert (Rory) and ask him some questions:

Rory, is winter coming?

Jo, the succinct legal answer is Yes. But No at the same time, with a spot of It’s already been winter for a while, and a final note of Perhaps more of an Ice-Age than a Few Cold Months.

We lawyers like to be clear.

The fact is that, while many people have focussed on the threat of fines of up to €20 million, that’s missing the point. Fines will only be imposed in very limited circumstances. The real effect of GDPR will be to change the culture of modern business, so that personal data use will become an everyday responsibility and risk management factor – rather than something to be considered only when things go wrong.

What does GDPR compliance mean for business owners & entrepreneurs?

GDPR is actually pretty empowering for consumers. I know I’m a lawyer, and as such am more partial than most to a regulation, but GDPR is here to help everyone. Why? Because, everyone has the right to the protection of personal data.

For businesses, the GDPR is about obligations, rather than rights.

The drivers for GDPR are, firstly, the transformation since the last data legislation (1998’s Data Protection Act) of how technology uses personal data; secondly, the massive uptake of mobile tech by consumers (particularly children): and thirdly, the fact that the law now wants businesses to demonstrate compliance – rather than doing nothing until the data protection watchdog, the Information Commissioner’s Office, comes calling.

In a nutshell, if you’re in business and you hold personal data about your customers or employees (that’s everyone, basically), the GDPR applies to your business.

To start on the GDPR compliance journey, you need to take time out to look at your organisation, think how data flows through it, and be able to state:

  1. What types of personal data do you hold? Why are you holding it?
  2. How do you obtain personal data? Once obtained, how do you store it? How is it protected, and how is access to it controlled?
  3. What do you do with this data? How, when and why do you share it, and by what means?

Having carried out this data audit, you will have the information you need to take the first steps towards compliance.

Can I comply with GDPR on my own or do I need to hire in extra help?

For most small to medium businesses, GDPR compliance can be handled in-house. However, it’s an ongoing business task and one that needs to be defined. Data protection needs to be monitored and compliance with GDPR needs to be checked regularly, just like you do for other essential business tasks.

The initial step of answering the questions above will take an investment of your time, but it’s entirely doable by the average business owner.

Are you obtaining data?

Nearly every business that operates in the 21st century obtains personal data. Got a contact page on your website? You’re collecting personal data. Newsletter sign up pop up on your blog? You’re collecting personal data. Facebook ads with downloadable resources? You’re collecting pers- Okay, you get the picture.

So, yeah. Data collection and GDPR are inextricably linked.

But that doesn’t have to be a bad thing.

The aim of the regulation is to ensure that personal data is handled and processed responsibly, that contacts are clear on why their data has been collected and what it’s going to be used for. Contacts also have the right to access their data and have it corrected, removed and forgotten.

I think that’s pretty reasonable, don’t you?

What are you doing with their data?

Your contacts need to be aware of what you’re doing with their data and (where you’re relying on their consent to carry out your activities) they need to provide their clear, unambiguous permission. That means that, in turn, you need to provide them with clear information on what you’ll be doing.

Sending them a newsletter once a week? Let them know when they sign up.

Informing them about promotions because they downloaded a discount code? You need to tell them.

Marketing and GDPR action plan

I said earlier that I’ll be “live-blogging” (if you can call weekly posts “live”) my Marketing and GDPR compliance quest, so I figured the first step is sharing my action plan.

Your action plan is likely to be different, and, as I’m not a lawyer, the contents of this or any future blog post do not constitute legal advice.

All that said, it would make for a pretty shit blog series if I didn’t share my own process, so here goes….

The first action on my Marketing & GDPR Action Plan (I love me an action plan, so obviously I made one) is to figure out how I’m obtaining personal data, and what that data is. I’m thinking about:

  • Do I hold employee/contractor data, client data, or both?
  • Could an individual be identified from the information I hold? e.g. contact information, IP address, etc.
  • Where is this data held? Excel spreadsheets on laptop? In the cloud? On a scrap of paper? On a CRM system?
  • Who has access to the data?
  • Is there anyone who should have access to the data, but does not? (Or vice versa.)
  • How am I obtaining the data? e.g. contact form on website, sign up pop up on blog, FB ads, etc.
  • How do I request consent? Do they tick a box? Click a button?
  • What information do I give people whose data I hold? e.g. What do I tell them when they download a resource?
  • When an individual comes on to my contact list, what do I tell them about how I will use their data?
  • How am I using their data? (Are there different categories?)
  • Am I passing any of their data on to third parties?

You can download these questions in checklist form to help you figure out the beginnings of your compliance process – just click the image below.

Once again – I’m not a legal professional, so this checklist does not constitute legal advice and does not prove legal compliance with GDPR – that’s your job 😉

GDPR-action-plan

Marketing and GDPR – the (love) story so far

Today we’ve talked about how GDPR can impact your marketing strategy, and started the process of defining how we come to hold data and the process for this. This is an incredibly important step towards being able to prove your handling process.

We also looked at how GDPR doesn’t need to be the death of your marketing strategy. In fact, when we re-frame it, we see that the GDPR just means being responsible and transparent….qualities all of your clients will value.

Jo Rourke

Jo Rourke is a content strategist and writer, helping entrepreneurs end the overwhelm when writing content for their ideal clients. Jo is based in Northern Ireland, where she lives with her husband Martyn, and their three children: Claudia, Gabriel and Wynona. You can link up with her on Instagram here: https://www.instagram.com/jo.rourke/.

 

 

 

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